Need some help before my head explode ;) Bear with me, as I try to explain all of this.
We are a small, 3-man, coffee roasting company. We have a popular website, where people order coffee and we have both small and large companies (hotels, coffee shops, etc) as clients who order by phone or e-mail. We also have people contacting us via facebook/instagram and other channels.
As we are growing, we see that we need better control of our clients and better tools to run our webshop, so a while ago I stated looking for a good solution where we could follow up our clients, both the ones that shop in our webshop and all of our other clients who order coffee by phone. Not to mention a system my sales person can use to add leads and follow up on these. So basically we need some sort of CRM system for that. We also do a lot of e-mail marketing and use the stats from the sales we do online to send out various e-mails based on previous purchases, etc. Today we use Drip for this. We also have a chat on our website and would love to have a chat robot. Not to mention that it would be create to have a meeting planner, where people could book a meeting with one of use via an online tool. On top of this, we would like to use our own domain as a sending domain and all of this has to support localization, so that it either supports Norwegian or all "client facing contact" is in Norwegian.
Now, just googling CRM give me hundreds and hundreds of options and I have been trying our several tools lately. Hubspot looks like a good fit, but to activate all the tools we need, the cost is WAY more than we can afford (thousands of dollars per month). Zoho one has a lot of these tools, but my sales guy is VERY non-tech, so he has a hard time finding his way around all the different tools that Zoho offers.
So, after reviewing at least 20 different products the last couple of weeks, I am realizing that there is probably not one single tool that will satisfy what we want. Looks like I have to find 2-3 tools to satisfy everything we need;
Integration into Wordpress/Woocommerce
CRM (Easy to use interface)
E-mail marketing tool with good automations/campaign tools and that allows us to use own domain as sending domain. Added bonus if we can use SES from Amazon (Currently using Drip)
Chat on website (Chatbots, if possible)
Unified inbox (E-mail, chat, facebook, instagram, twitter)
Able to localize all points of contact with clients (Chat, etc)
Add leads from Facebook leads (and other sources, if possible)
Create and post ads to facebook, google ads, instagram (Does not have to integrate in any of the above)
These are the ones I've had a look at: HubSpot, ActiveCampaig, Klavyio, Pipedrive, SugarCRM, Salesflare, Salesforce, Keap, SuiteCRM, Zoho, Monday.com, Agile, GoSquared, Nimble (And probably a few more that I have forgotten
So please share some real world experience of what you are using, either a single tool or the best combination of tools that you have found, because I really need some help to land a decision here ;)