(Sole Proprietress/Indie Creative)
I recently had an account suspended and compensation withdrawn by a company due to their assertion that I had breached their terms of service. I challenged that assertion due to the fact that I was in no way in breach of anything under the 'Terms' link displayed on their website (Plus, that's not something I would ever do!).
They responded by providing a link to a different page of terms that says it was last updated in 2017. There are no links to this page on their website and it does not come up in an internal search of the site. Using Wayback Machine, I was able to confirm that the website has never visibly linked to the page in the 17 years that this domain has been crawled.
It's essentially a ghost page. It's on their website. It comes up on Google. But there are no links to it on the website and no way to know it exists unless you have the exact url or are doing a specific Google/web search.
When I asked how I was expected to be aware of those specific terms when they aren't linked anywhere and weren't brought to my attention at any point, I was told that I should have Googled the page. I repeatedly asked (very confused) how it would have occurred to me to randomly Google an additional terms page that I didn't know existed, but could not for the life of me extract a clear answer and was continuously given the run around.
The even more frustrating aspect is that their assertion that I breached the terms displayed on the ''ghost' page is based on an internal miscommunication that appears to have occurred as employees transitioned out & priorities changed, but that's a whole different discussion. *sigh*
Keeping my question limited to the 'ghost' page, is this really a thing that companies can do without repercussion? Thanks!