How Do You Get Users On The Phone For Customer Discovery?

by charles96322. Posted on Sep 12, 2020    2    4

Hey all,

Long story short, I’m working on a new project and I would like to get some users on a call to make sure I’m essentially solving a real problem. At the moment, I’m adding people on Linkedin and send them a small message that goes like:

“Hey there, I saw you’re working at xyz, I’ve been working on a project in that field and I wanted to know more about your job and get your input on what I’m trying to achieve. Let me know if you have a moment for a quick call.”

I’ve been getting some answers and people are accepting my invitations, but no calls so far. I wanted to know how you guys approach potential users for customer discovery? Do you try to offer them something in exchange? What have worked well for you?




Are you sure a call would be best? I've often found that clear, concise and constructive information is best communicated in an email

leesfer 1

Have you considered offering something for their time?

What do they have to gain by wasting their time on what they believe is a sales call?

  charles96322 1

Yep, that’s what I’d like to do. Do you have any examples of things you would offer to potential users?

OhSoStellar 2

Offer them a free trial of your service once it's live (if it's paid). That way you're getting their email and information regardless. That, or Chipotle always makes people talk.