Increase online store reviews from loyal customers?

by JesusChristV. Posted on Sep 10, 2020    1    3

Good afternoon all! First time post here.

I'm helping out my father with his online business. He has a devoted clientele who are passionate about his service and health products. He has helped a lot of people.

Currently, the products on the website do not have very many reviews and I was thinking of a workflow that might help. Could someone please confirm if there is a pathway to integrate such a workflow?

Site information: Wordpress, Woocommerce

  1. Customer purchases a product
  2. Customer receives product via post
  3. 1-2 weeks customer receives an automatic email along the lines of: "Hello ___! How are you finding your product? Please leave a review for your chance to receive 25% off your next order"
  4. Customer leaves review
  5. Customer receives coupon for discount on next order.

Does anyone have experience with this incentivizing customers to leave reviews?


GeeWhillickers 1

I used to do this when I helped run an online shop (we printed out and framed portraits that people emailed to us).

We got pretty good responses. A lot of times people who go to these independent shops online are very willing to leave a review and say something nice if they are reminded sometime after the product arrives.

  JesusChristV 1

Is there a way to automate the emails or did you do it manually after a few weeks from the customer's purchase?

GeeWhillickers 1

I don’t know if there was a way to do it in Wordpress but our CRM software did it for us.